Privacy Policy

Last updated: July 2026

Claire Napier Psychotherapy is committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information may be collected through this website, how it is used, and your rights in relation to your personal data.

Data Controller

Claire Napier
Psychodynamic Psychotherapist
Email: claire@clairenapierpsychotherapy.com
Website: www.clairenapierpsychotherapy.com

Claire Napier is the data controller for the purposes of UK data protection legislation.

Information Collected

When you contact me through this website, by email or by telephone, you may choose to provide personal information including:

  • Your name

  • Email address

  • Telephone number

  • Any information you include in your enquiry

If you decide to begin psychotherapy, further personal information will be collected as part of the assessment and therapeutic process. Information relating to your health or wellbeing is regarded as special category personal data under UK GDPR and is handled with particular care.

How Your Information Is Used

Your information is used only where necessary to:

  • Respond to your enquiry

  • Arrange an initial consultation or ongoing appointments

  • Assess whether psychotherapy is appropriate

  • Provide psychotherapy services

  • Maintain appropriate clinical records

  • Meet legal, regulatory and professional obligations

Your personal information will never be sold or used for marketing purposes.

Lawful Basis for Processing

Personal information is processed under one or more of the following lawful bases:

  • Legitimate interests – responding to enquiries and communicating with prospective clients.

  • Contract – where therapy has been agreed and is being provided.

  • Legal obligation – where records must be retained for taxation or other legal requirements.

Where health information or other special category data is processed, this is done under Article 9 of UK GDPR because it is necessary for the provision of health care and psychotherapy, and in accordance with professional obligations.

Confidentiality

Confidentiality is a fundamental part of psychotherapy.

Information shared during therapy will remain confidential except where there is a legal or ethical obligation to disclose information. This may include circumstances where:

  • there is a serious risk of harm to you or another person;

  • disclosure is required by law or a court order;

  • safeguarding concerns arise involving a child or vulnerable adult.

Wherever possible, any such disclosure would be discussed with you first.

As part of professional practice, clinical work is discussed in supervision. Client identities are not disclosed unless there is a compelling professional or legal reason to do so.

How Information Is Stored

Reasonable technical and organisational measures are taken to protect your personal information.

Electronic records are stored securely using password-protected systems and encrypted devices where appropriate. Paper records, if held, are stored securely and access is restricted.

Sharing Information

Personal information is not routinely shared with third parties.

Limited information may be shared where necessary with:

  • professional clinical supervisors (on an anonymised basis wherever possible);

  • professional advisers such as an accountant (financial information only);

  • secure technology providers used to operate the practice;

  • legal or regulatory authorities where disclosure is required by law.

Retention of Information

Personal information is retained only for as long as necessary.

Enquiries that do not result in therapy are normally deleted after a reasonable period unless there is a legitimate reason to retain them.

Clinical records are retained in accordance with professional guidance, legal requirements and the requirements of professional indemnity insurers.

Financial records are retained for the period required by HM Revenue & Customs.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Your Rights

Under UK data protection law, you have the right to:

  • request access to the personal information held about you;

  • request correction of inaccurate information;

  • request deletion of information where appropriate;

  • request restriction of processing;

  • object to certain types of processing;

  • request transfer of your data where applicable.

These rights are not absolute and may be limited where professional or legal obligations apply.


Complaints

If you have any concerns about how your information has been handled, please contact me in the first instance.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights.

Contact

If you have any questions about this Privacy Policy or about how your personal information is handled, please contact:

Claire Napier
Email: claire@clairenapierpsychotherapy.com

This Privacy Policy may be updated from time to time. Any changes will be published on this page.